GRENSON MOTOR COMPANY LTD PRIVACY STATEMENT

1) Introduction

At Grenson Motor Company Ltd we take your privacy seriously and will only use your personal information to administer your account, and to provide products and services you have requested from us. We will never sell your data on to third parties. Under the General Data Protection Regulations, which is law from May 2018, we are required to inform you as to the lawful basis under which we process your personal data.

This Privacy Policy describes how we will use your personal information and how you can exercise your rights with respect to your personal information.

On every occasion we update our Privacy Policy, we will post the updated version on our Website so that you can be informed as to what personal information we collect, how we use it and under what circumstances with disclose it with other parties.

Within this Privacy Policy, reference to we, us or our implies the legal entity of Grenson Motor Company Ltd which is the body which processes your personal information and interacts with you.

References to you implies the person whose personal information we collect, use and process. This includes anyone who visits our websites, contacts us in relation with the purchase of a vehicles and/or goods or services we provide, or otherwise interacts with us (e.g. contact enquiry form).

When you visit our website we will use cookies on your browser. Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. We may track your interactions with Grenson Motor Company Ltd via e-mail and text activity and record phone calls for quality and training purposes. For further information please visit www.aboutcookies.org or www.allaboutcookies.org.

References to our website implies any website owned and operated by or on behalf of Grenson Motor Company Ltd.

Your personal information will be processed in accordance with the Data Protection Act1998 up to the 24th May 2018 and going forward, the EU General Data Protection Regulations (collectively referenced as the Data Protection Legislation) and other applicable law and regulation.

2) Data Controller

For the purposes of Data Protection Legislation, Grenson Motor Company Ltd is the data controller of your personal information that we collect, and process as explained within this Privacy Policy.

3) Information we may collect

Information we may collect about you includes your name, date of birth, address, contact details (including email and phone numbers), vehicle details, purchase history and data collected as part of any finance application or payment. This information is referred to as personal information.

Several different methods by which we may collect your personal information include:

If you provide us with another person's personal information, you must ensure beforehand that you have their agreement to do so and that they are aware of the ways in which we use personal information as set out within the Privacy Policy.

4) Processing personal information

We use your personal information in relation to our business activities. In particular, we may use your personal information in the following ways:

5) Our lawful basis for processing personal data

At Grenson Motor Company Ltd we may lawfully process your personal data under one of three options:

To balance your fundamental rights and freedoms with Grenson Motor Company's commercial interests, you will be informed that you may receive marketing communications for similar products and services at the point enquiry or purchase and will be given the ability to opt-out of further processing at any subsequent point in the relationship by visiting Grenson Motor Company Ltd. You may also call one of Grenson Motor Company's dealerships (01270 507490) or contact our Data Protection Officer who will complete the opt-out for you amanda@grensonmotor.co.uk).

6)  Sharing personal data

We may disclose your personal information to third parties in connection with our business activities, including in the following circumstances:

We will register your vehicle keeper details and will cross check your data with DVLA to ensure accurate and timely communications can be made.

7) How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

We are currently working towards full compliance with the Privacy and Electronic Communications (EC Directive) Regulations 2003, itself based on a European Directive - 2002/58/EC further amended in 2009 to by Directive 2009/136/EC which governs the use of cookies within websites.

8)Your rights

Under the Data Protection Legislation, you have several rights available to you in respect of your personal information. These are the rights to:

Except as required by law, we will not use or disclose your personal information for any purpose for which you have not given us your consent or have requested to no longer be communicated to on a legitimate interest basis. If you object or ask to restrict the processing of your data, you agree that despite this we may continue to use the personal information previously provided to us to the extent that we are contractually obligated to do so and to the extent necessary to enforce any contractual obligations you may have, for example a finance agreement.

To learn more or to exercise any of these rights you can contact our Data Protection Officer whose contact details are provided at the bottom of this page.

9) Data storage

We retain your personal information for seven years from the point of purchasing a vehicle from us, or two years from the point of last communication. We take steps to ensure any business we work with has security protocols and policies in place to manage and record your data privacy and preferences correctly and that your data is stored securely. The security of your data is paramount. Documentation can be supplied on request from our Data Protection Officer, details of whom can be found below.

Grenson Motor Company Ltd reserves the right to update or amend this data privacy notice in line with customer feedback or updates in legislation and it will be published at www.grensonmotor.co.uk

A full listing of our manufacturers and nominated suppliers, who we may share information with, together with the various sources (e.g. service plan and vehicle health check data) can be found at the foot of this notice.

Data Protection Officer
Name: Amanda J Buckley
Address: Grenson Motor Company Ltd, Marshfield Bank Employment Park, Middlewich Road, Crewe, Cheshire, CW2 8UY
Email: amanda@grensonmotor.co.uk

If we are unable to resolve any issues you raise within 30 days you have you have the right to complain to the Information Commissioners Office @ https://ico.org.uk/concerns.

Suppliers we may share your information with can be found in the following link https://www.grensonmotor.co.uk/partners


Grenson Motor Company, Middlewich Road, Crewe, CW2 8UY | Citroen 01270 507 490 | Mitsubishi 01270 507 490 | Suzuki 01270 507 490 | Kia 01270 507 490

Grenson Motor Company Limited is an Appointed Representative of Automotive Compliance Ltd, which is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd's permissions as a Principal Firm allows Grenson Motor Company Limited to act as a credit broker, not as lender, for the introduction to a limited number of finance providers and to act as an agent on behalf of the insurer for insurance mediation activities only.

© 2018 Grenson Motor Company
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