Customer Complaints Procedure

Pledge to our Customers:

How do we define a complaint?

A complaint is an expression of dissatisfaction, whether written or oral, and whether justified or not, from or on behalf of an eligible complainant about the provision of, or failure to provide a product or service.

Process for Complaint Car Sales or Aftersales Service

Customer complaints, Grenson Motor Company Ltd, Middlewich road, Crewe, CW2 8UY or email us at email:

Finance Related Complaints

Finance related complaints sometimes take longer to resolve as they involve third party providers. Complaints should be placed in writing via email or post to;

Customer complaints, Grenson Motor Company Ltd, Middlewich Road, Crewe, CW2 8UY


We commit to respond to written complaints within 1 week.

Where the matter is complicated in its nature, we may require an extension to our normal periods of promised resolution. However if this is the case we promise to keep the customer informed as the matter progresses.

Grenson Motor Company, Middlewich Road, Crewe, CW2 8UY | MG 01270 507 491 | Mitsubishi 01270 507 491 | Suzuki 01270 507 491 | Kia 01270 581 451

Grenson Motor Company Limited is an Appointed Representative of Automotive Compliance Ltd, which is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd's permissions as a Principal Firm allows Grenson Motor Company Limited to act as a credit broker, not as a lender, for the introduction to a limited number of finance providers and to act as an agent on behalf of the insurer for insurance mediation distribution only.

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