Great Customer Service
Just bought a Mitsubishi Colt Ralliart privately and had it serviced with Grenson Motors, for the big Colt Ralliart/CZT 60K miles/6 year service. This was a fairly comprehensive service and required a great deal of work and parts changing. The speed of the service was impressive as this was completed in less than 2 days. The servicing team always kept me well informed throughout the service, and called before ordering new unexpected parts. When I collected the car, a small windscreen chip was noticed, but there was no way to tell when this chip would have been created. The servicing team manager dealt with this extremely fairly and agreed to cover half of the costs to get this fixed. A member of the servicing team even stayed after working hours to supervise the crack being fixed. This is actually my 3rd Mitsubishi and the level of customer care given by Grenson is exactly why I am a returning customer.
Found staff to be very helpful and friendly, there was a minor issue but was soon sorted out, this is my first Kia and I’m very happy with it, I will be dealing with this company again in the future. And thanks to carwow for giving me options for the best deals around.
I always take my car to Grenson’s for it’s service because I always feel I get a really friendly personal service. Whenever I go in to the dealership I always feel welcome and that nothing is too much trouble!
Thank you for looking after my mirage on her first service. Everyone was really friendly and helpful!!
Recently had my L200 in for Service and was very impressed by the level of service in the Aftersales department. Everyone was very helpful and informative.
I have purchased 10 new vehicles from Grensons over many years. I have my cars serviced and repaired at Grensons when required. The level of customer service is second to none. From sales to service reception you get a friendly and efficient service. I currently have a Shogun, Swift and a Citroen Picasso all provided new by Grensons. I would strongly recommend Grensons to anyone who appreciates quality service.
I’m extremely happy with my Suzuki Vitara S recently purchased from Grenson Suzuki. I have found the whole process from viewing to collection of my new vehicle a very smooth process, with no pressure at any time from anybody. Steve the salesman is probably well up there on my Christmas card list, as his friendly, non pushy approach makes him the kind of guy I’m happy to do business with. All in all., I would be happy to recommend Grensons to anybody thinking of buying a new car.
P.S Their coffee is not bad either!!
If you’re looking for reliable, efficient, friendly, helpful, and honest dealership, Grenson motor company is the place! The staff are cheerful and can’t do enough to help, and with the latest technology they ensure that all work carried out is upfront and transparent. I even got a video of my Mini whilst it was in the workshop! They service non franchise vehicles at amazing prices, whilst delivering VIP customer service and amazing workmanship! I wouldn’t go anywhere else!
Excellent team had 2 cars from them now and loved them! The team are friendly and go the extra mile! Thank you guys
Andy Parry was was excellent! The spec of the vehicle is amazing! Great, friendly service…Thanks for all you’ve done!
Keen to help and nothing is to much trouble
Friendly no pressure sales.
Very helpful over the telephone and all paperwork arrived as promised
Just a note to thank you for the service we received when my wife and I recently purchased a DS3 Citroen from you. The car is fantastic and the service right from the initial enquiry was courteous, polite and very friendly from all your staff, especially Alan Matheson. We did not feel pressurised in any way but enjoyed the experience of purchasing a brand new car. Please pass our thanks to your staff. We would not hesitate to recommend your company and the car.
I was extremely pleased with the whole process. Brian was very helpful and easy to deal with. I felt he went the extra mile to ensure the deal was completed as quick and as easy as possible. I would highly recommend grenson to others.
Brain coombs is a lovely person who looked after anthony and myself. I have been recommending friends to give brian a visit as I have said he will look after you both before and after a sale of a car. Brian is easy going and a good laugh and I am looking forward to getting my car and I hope brian will be the one who helps and even greg the manager is lovely and chilled.
Just a message to say what a fantastic experience I’ve had purchasing a new car through yourselves. When my little Citroen Saxo 2001 finally gave up, I initially felt very anxious and unsure about what to do next. I knew I needed a new car, but was very unsure about the process and what my options were. However, from the very first moment I stepped foot in your Grenson dealership, Brian Coombs was very friendly and welcoming and guided me to make an informed decision on what i could do with what little money I had saved away (this wasn’t something I had expected to happen!). I advised Brian that I was very interested in the Citroen DS3 as I had always loved these, and he made it his mission to get me the best one you had.
I was really taken aback by how excellent his customer service skills were and how he portrayed that he only wanted the best for me. He put me at the centre and made me feel very valued as a customer. He was also very personal and broke the barrier between sales advisor and customer to create a warm, comforting atmosphere.
Having worked in customer services and sales for most of my working life, I can personally say his attitude and enthusiasm were lovely to see and his genuine care and compassion for customers were of the very best standard.
Brian made the sales process easy and understandable and made it work around me.
Thank you for making the experience so enjoyable, quick and easy! I’m absolutely LOVING the car and I really enjoy driving it. It feels like luxury, especially compared to what I was driving before! Now I feel good when I’m driving in my car and it’s given me a fantastic confidence boost. The car itself is so quiet and just wants to keep on going! It reaches 60-70mph without breaking a sweat and I’m not worried that my car is going to fall to pieces when I jump onto the motorway, unlike my other car! The car was given to me in pristine condition (minus a few cosmetic marks on the outside, nothing of which I’m concerned about) and I was very impressed with how rigorously it was checked over beforehand – that really helped to put my mind at ease!
So a final massive THANK YOU for being so amazing, it has well and truly been the best customer service I have ever received. I hope Brian gets the recognition he deserves for such outstanding levels of service and dedication to me as a customer.
Richard was superb. We would not have sold our BMW if not for his advice and support. Really happy he convinced us.